Refund policy

Last Updated: November 1, 2026

At Caralora, we want you to love what you bring home. If something is not right, our return process is simple and stress-free.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@caralora.com with your order number. After 24 hours we cannot guarantee a cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be canceled, but you may return it after delivery under this Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging, tags, and accessories

Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: Unused and in original condition, with all packaging, tags, and accessories
  • Easy Returns: Our support team guides you through the process
  • Restocking Fee: None

Return Costs

Defective or Incorrect Products: Returns cost you nothing if the item is incorrect, damaged by the carrier, or defective in any way.

Change of Mind: If you ordered the wrong item, it does not fit, or you simply no longer want it, you cover the actual return shipping cost. Original shipping costs are non-refundable.

How to Return an Item

  1. Contact Us: Email info@caralora.com with your order number and the reason for your return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back: Ship your return following the instructions in your return authorization email, using the carrier or method recommended there.

Refund Process

  • Inspection: When your return arrives, we inspect it to confirm it meets our return criteria.
  • Refund Timing: Once approved, your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. To swap your item for a different size, color, or product, email info@caralora.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@caralora.com with your order number and we will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned. These are clearly marked as non-returnable on their product pages.

Changes to This Policy

We may update this Refund Policy at any time. Changes will appear on this page with a revised Last Updated date, so we encourage you to check back from time to time. Continued use of our website after changes are posted means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 348 West 10th Avenue, Mesa Arizona 85210, United States
Store Email: info@caralora.com
Store Phone: +12792797068
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (MST)
We do our best to reply to your email within 1–2 business days.