Welcome to the Caralora Frequently Asked Questions page. We want every visit to feel easy and every order to arrive just as you hoped. If you need more help, please do not hesitate to contact us.
1. How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery Time: 7–10 business days. Find out more in our Shipping Policy.
2. Do you offer free shipping?
Yes, every order within the United States ships free. See our Shipping Policy for details.
3. Where is Caralora located?
Caralora is a United States-based online business offering a curated selection of high-quality home pieces, with shipping available within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Simply contact us within 30 days of receiving your order. Read our Refund Policy to learn more.
5. Can I cancel my order after it is placed?
Yes, orders can be canceled within 24 hours of being placed. Please contact our support team as soon as possible.
6. What is your return policy?
We keep returns simple and hassle-free. All the details are in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. What if my item arrives damaged, defective, or incorrect?
Damaged, defective, or incorrect items can be returned free of charge within 30 days of receiving your order. Details are in our Refund Policy.
9. How can I contact customer support?
Reach us through our Contact Us page or email us directly at info@caralora.com.
10. Do you ship internationally?
No, we currently ship exclusively within the United States.
11. Do you have a physical store location?
No, Caralora is online only, which lets us keep prices competitive and offer a wider selection of products.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy.
14. How can I track my order?
Once your order has shipped, you can follow it on our Order Tracking Page.
Contact Us
Store Address: 348 West 10th Avenue, Mesa Arizona 85210, United States
Store Email: info@caralora.com
Store Phone: +12792797068
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (MST)
We do our best to reply to your email within 1–2 business days.